Title: Email Analytics for Performance Improvement

Speaker: Lipika Dey, TCS Innovation Labs

Abstract: Despite the growth of social networks, emails continue to be the building blocks for formal communications within an organization. Emails are time-stamped targeted communications. Emails exchanged within a community contain information about roles, responsibilities, actions taken or requirements of different stake-holders with respect to a business activity. Combining network analytics with text analytics to deal with the usual challenges of consumer-generated text to analyze emails helps in identifying process bottlenecks, their causes, resulting dissatisfactions or inefficiencies, thereby helping an organization to improve their operational efficiency. We understand that privacy issues are the biggest concerns of email analysis. In this talk, we will be covering only those situations where privacy is not a concern.

Bio: Dr. Lipika Dey is a Senior Consultant and Principal Scientist at Tata Consultancy Services, India with 20 years of experience in Academic and Industrial R&D. She heads the Web Intelligence and Text Mining research group at Innovation Labs. Lipika's research interests are in the areas of content analytics from social media and News, social network analytics, predictive modeling, sentiment analysis and opinion mining, and semantic search of enterprise content. Her focus is on seamless integration of social intelligence and business intelligence. She is keenly interested in developing analytical frameworks for integrated analysis of unstructured and structured data. Lipika was conferred the Distinguished Scientist award by TCS in 2012. Prior to joining the industry in 2007, Lipika was a faculty member in the Department of Mathematics at Indian Institute of Technology, Delhi, from 1995 to 2006. Lipika has a Ph.D. in Computer Science and Engineering, M.Tech in Computer Science and Data Processing and 5 Year Integrated M.Sc in Mathematics from IIT Kharagpur.