Title: Email Analytics for Performance Improvement
Speaker: Lipika Dey, TCS Innovation Labs
Abstract:
Despite the growth of social networks, emails continue to be the
building blocks for formal communications within an organization. Emails
are time-stamped targeted communications. Emails exchanged within a
community contain information about roles, responsibilities, actions
taken or requirements of different stake-holders with respect to a
business activity. Combining network analytics with text analytics to
deal with the usual challenges of consumer-generated text to analyze
emails helps in identifying process bottlenecks, their causes, resulting
dissatisfactions or inefficiencies, thereby helping an organization to
improve their operational efficiency. We understand that privacy issues
are the biggest concerns of email analysis. In this talk, we will be
covering only those situations where privacy is not a concern.
Bio:
Dr. Lipika Dey is a Senior Consultant and Principal Scientist at Tata
Consultancy Services, India with 20 years of experience in Academic and
Industrial R&D. She heads the Web Intelligence and Text Mining research
group at Innovation Labs. Lipika's research interests are in the areas
of content analytics from social media and News, social network
analytics, predictive modeling, sentiment analysis and opinion mining,
and semantic search of enterprise content. Her focus is on seamless
integration of social intelligence and business intelligence. She is
keenly interested in developing analytical frameworks for integrated
analysis of unstructured and structured data. Lipika was conferred the
Distinguished Scientist award by TCS in 2012. Prior to joining the
industry in 2007, Lipika was a faculty member in the Department of
Mathematics at Indian Institute of Technology, Delhi, from 1995 to 2006.
Lipika has a Ph.D. in Computer Science and Engineering, M.Tech in
Computer Science and Data Processing and 5 Year Integrated M.Sc in
Mathematics from IIT Kharagpur.